A dedicated and advanced system for managing after-sales service, able to make equipment and plant parts intelligent and interactive, even if of past supply.
Available for customers who already have a Cusinato machine (installed after 1990), for which they can request their own QR code, and also for new customers, who will find the QR code already fixed on the equipment.
Assistance Evolution 4.0
Main features
Spare parts request
In this section it will be possible to visualize a list of spare parts available for the machine, select those of interest and send a request, on which a proposal will be provided.
Assistance
The user can have immediate assistance through FAQs and video tutorials, or, by opening a ticket, receive the assistance of a service technician.
News and updates
To stay updated on any promotions or news, the customers will be able to receive alerts of when updates are available, such as new materials or more performing components.
Scheduled maintenance
With this feature you will be able to activate notifications of recommended maintenance activities. This service will reduce risks of abnormal wear, breakage and machine stops, keeping the system in full efficiency
With Assistance Evolution 4.0 it will be possible for the customer to check the progress of spare parts requests, assistance tickets and be alerted on the next maintenance actions in schedule.