« Cusinato Help Desk » is the name of the new software that Cusinato will premiere at Ipack-Ima 2022.

An advanced system dedicated to the management of the after-sales service, able to make machines and plant parts intelligent and interactive, even if of past supply.
It will in fact be offered both to Cusinato customers who already own a machine (installed after 1990), for which they can request their own QR code, and to new customers, who will find the QR code already applied on the machine.
To facilitate use as much as possible, the Cusinato Help Desk will be available on a responsive web interface on both mobile and desktop.

The request for spare parts, of assistance service, periodic updates and the request of scheduled maintenance are the main features of the software.

Request for spare parts

In this section it will be possible to visualize a list of spare parts available for the machine, select those of interest and send a request, on which a proposal will be provided.

Assistance

The user can have immediate assistance through FAQs and video tutorials, or, by opening a ticket, receive the assistance of a service technician.

News and updates

To stay updated on any promotions or news, the customers will be able to receive alerts of when updates are available, such as new materials or more performing components.

Scheduled maintenance

With this feature you will be able to activate notifications of recommended maintenance activities. This service will reduce risks of abnormal wear, breakage and machine stops, keeping the system in full efficiency.

With Cusinato Help Desk it will be possible for the customer to check the progress of spare parts requests, assistance tickets and be alerted on the next maintenance actions in schedule.